Refund policy

At EukanubaBreedersClub.co.uk, we are committed to giving you the best possible products, prices, and service.

Should any product purchased from EukanubaBreedersClub.co.uk be found to be:

• Faulty
• Damaged in transit
• Or differing from the description given on our website

...then we will be pleased to arrange either a refund or a replacement at the discretion of the customer. All returns must be notified within 30 days of delivery.

In the event that a customer purchases an item by mistake and the error is not the fault of EukanubaBreedersClub.co.uk, we will be happy to replace or refund the item, provided that:

• The original item is returned unused
• The item is in saleable condition

If the customer is unable or unwilling to arrange the return shipping, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item.

This does not affect your statutory rights as a consumer.

How to Arrange a Return

To arrange the return of a product or to request further information about returns or refunds, please:

• Use our online contact form

For more details, please visit our Terms and Conditions page.